Terms and Conditions
The rules and obligations governing use of our website and services
These Terms and Conditions govern all access to and use of The Sign Catalog website and services. By visiting our site, placing an order, requesting a quote, or engaging with our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the site immediately.
1. Use of Website
Permitted use, prohibited use, and general responsibilities
1.1 Eligibility
By using this website, you represent that you are at least 18 years old and legally capable of entering into binding agreements.
1.2 Permitted Use
You may use the website to browse products, submit quotes, place orders, and interact with customer support.
1.3 Prohibited Conduct
You may not:
- Misuse website forms or systems
- Attempt to disrupt or compromise website security
- Copy, scrape, or reproduce content without authorization
- Submit fraudulent orders or false information
2. Orders and Quotes
Requirements for placing orders and requesting quotes
2.1 Quote Accuracy
Quotes are based on provided specifications. Changes may alter pricing.
2.2 Order Acceptance
An order is not final until confirmed by The Sign Catalog in writing.
2.3 Artwork Requirements
Customers are responsible for supplying print-ready artwork unless design services are contracted.
We reserve the right to refuse or cancel any order at our discretion.
3. Pricing and Payment
Terms relating to cost, billing, and payment authorization
3.1 Pricing
Prices are subject to change without notice. Final pricing is confirmed at order approval.
3.2 Payment Terms
Orders must be paid in full prior to production unless otherwise stated in writing.
3.3 Taxes
Applicable sales tax will be added to orders unless a valid exemption certificate is provided.
4. Production and Turnaround
Timeline expectations for manufacturing and delivery
4.1 Production Times
Production timelines begin after artwork approval and full payment are received.
4.2 Delays
We are not liable for delays caused by weather, supply chain issues, carrier failures, or circumstances beyond our control.
4.3 Customer Delays
Failure to provide artwork, specifications, or approvals may extend turnaround time.
5. Shipping and Delivery
Responsibilities and liabilities for delivered goods
5.1 Shipping Methods
Orders ship via common carrier, courier, or freight depending on size and destination.
5.2 Risk of Loss
Risk transfers to the customer once goods are delivered to the carrier.
5.3 Damage Claims
Customers must inspect shipments immediately and report damage within 48 hours.
6. Returns and Refunds
Policies regarding defective products and custom orders
Custom products are made to customer specifications and are not eligible for return or refund unless defective. All claims must be submitted within 5 business days of delivery. We may request photos, documentation, or a return of materials before issuing a remedy.
7. Intellectual Property
All website content, product images, text, and branding are owned by The Sign Catalog and may not be copied or reproduced without written consent.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from use of our site or services. Our maximum liability will not exceed the amount paid for the order at issue.
9. Governing Law
These Terms are governed by the laws of the State of Illinois. Any disputes will be resolved in the courts of Cook County, Illinois.
10. Changes to Terms
We may revise these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.
11. Contact Information
How to reach us with questions or concerns
The Sign Catalog
cs@thesigncatalog.com
312.857.3302