Privacy Policy
How we collect, use, and protect information
This Privacy Policy explains how The Sign Catalog collects, uses, discloses, and safeguards information when you visit our website or interact with our services. By using our site, you acknowledge that you have reviewed and understand this Policy.
1. Information We Collect
Details we collect directly and automatically
1.1 Information You Provide
We collect personal information that you voluntarily submit, including:
- Name, company, email, phone, and address
- Order, quote, and project information
- Artwork files and custom specifications
- Messages sent by phone, email, or website forms
- Account details if you create an account
1.2 Automatically Collected Information
When you use our website, we may collect:
- IP address, browser type, and operating system
- Device identifiers and general location data
- Pages visited, time on page, referring URLs
- Diagnostic and performance analytics
1.3 Cookies and Tracking
We use cookies and related tools to enable website functionality, improve performance, analyze usage, and remember preferences.
You may disable cookies in your browser, but some features may not function properly.
2. How We Use Information
Business purposes for handling personal data
We use collected information for the following purposes:
- Providing and improving our products, website, and services
- Processing orders, quotes, and customer requests
- Communicating regarding projects, support, and account updates
- Operational analytics, troubleshooting, and quality control
- Sending promotional emails if permitted by law
- Complying with legal obligations and protecting our rights
We only use personal information for the purposes described unless we obtain additional consent.
3. Cookies and Tracking Technologies
How we use and manage tracking tools
Strictly Necessary
Security, login sessions, and core site functionality.
Analytics
Traffic measurement, usage behavior, and performance data.
Preferences
Language, saved settings, and improved user experience.
Most browsers allow users to block or delete cookies. Doing so may reduce functionality.
4. Information Sharing and Disclosure
How and when information is shared
Service Providers
We share information with trusted vendors for order fulfillment, hosting, analytics, payment processing, and operational support.
Legal Requirements
We may disclose information when required by law, subpoena, or to protect our rights and security.
Business Transfers
Information may be transferred as part of a merger, acquisition, or asset sale.
5. Data Retention
We retain personal data only as long as necessary to fulfill business, legal, tax, or operational requirements.
6. Data Security
We use technical and administrative safeguards to protect personal information. No method of storage or transmission is completely secure.
7. Your Rights
You may request access, correction, deletion, or restriction of personal information as allowed by law. You may opt out of marketing emails at any time.
8. Children’s Privacy
We do not knowingly collect personal information from children under 13. Contact us if you believe such information was collected.
9. Third Party Websites
Our website may link to external sites. We do not control their privacy practices and encourage users to review their policies.
10. Policy Updates
We may update this Policy. Material changes will be reflected by the updated date. Continued use of the site means acceptance.
11. Contact Information
For questions or privacy requests, contact us at:
The Sign Catalog
cs@thesigncatalog.com
312.857.3302